Our Services
What is payment gateway?
Why should I choose Epayments?
What are the businesses that are
not accepted by Epayments?
Signing Up
How long does it take for my application
to be processed?
What does Epayment facilities cost?
Are there any hidden charges?
Transactions
Can I sell my products / services
in multiple currencies?
Whose name will appear in my customers'
credit card statement?
What is a credit card charge-back?
What is epayments credit card charge-back policy?
Can I cancel orders that I have
received from my customers? Are there any order cancellation
charges?
Technical Security and other Issues
When is a successful transaction
eligible for payment? What action is required by a sub-merchant
to enable Epayment to process a scheduled payout? What payout
schedule does Epayment currently follow?
What level of encryption does
Epayments use?
Maintaining Account
How can I check the amount payable
to me by Epayments?
Do I have to maintain any minimum
balance in my Epayments account?
How often will I receive my payouts?
Credit Cards on Epayments.
Which credit cards does Epayments
accepts?
Processing of Transactions
What information is contained
in the orders that are sent to me?
Do customers automatically receive
a message confirming that order was shipped?
Canceling / Refunding a Transaction
How do I cancel or refund an order?
How do I confirm that the order
was cancelled and/or refunded?
Error messages on Epayments and what do they mean
What does the error message "Reject
by Switch (insufficient funds)" mean?
What does the error message "Rejected
by Payment Gateway (invalid card number)" mean?
What is payment Gateway?
A payment gateway is a software program integrated
to a merchant's website to transmit transaction data to the
credit card / Net Banking acquirer for authorization and settlement.
Merchants gain the ability to perform real-time credit card
authorizations from a web site over the Internet. Customers
can pay for purchases across the Internet through credit cards
within seconds, after the gateway obtains authorization from
the credit card institutions.
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Why should I choose Epayments?
Whatever the size of your e-business, Epayments
has a solution for you. The Epayments system is flexible enough
to suit your requirements. To provide you and your customers
a secure shopping environment, Epayments offers the highest
level of SSL encryption. Precise merchant id's selected by you
are used throughout the system to ensure that transactions arriving
at a gateway are from an identifiable merchant, and that any
information passed back to the merchant is from a Epayments
gateway.
Top What are the businesses that Epayments does
not accept?
1) Firearms 2) Alcoholic beverages 3) Explosives
4) Pornography materials and services of any kind whatsoever
5) Live animals 6) Banned / illegal drugs or other controlled
substances 7) Fireworks or pyrotechnic devices or supplies 8)Hazardous
materials, combustibles, corrosives 9) Web site access and /
or web site memberships of pornography or illegal sites.10)
Bulk E-mail software or mailing lists 11) Gambling transactions
12) Multi Level Marketing collection fees 13) Matrix sites or
sites using a matrix scheme approach 14) Work-at-home information
15) Web site promotion or Search engine registration fees 16)
Drop-shipped merchandise 17) Internet Pharmacies 18) Any product
or service which is not in compliance with all applicable laws
and regulations whether federal, state, local or international
including the laws of India.
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Signing Up
How long does it take for my application
to be processed?
There are two ways to signing up as a Merchant.
One is thru Offline Process and second is Online Process.
-
Offline Process - You can send us an
email with information like a) Your Company Name, b) Nature
of Business, c) Full Address, d) Bank and bank account details,
e) Type of Plan you would like to opt for i.e. Economy and
Premium and f) Payment for gateway setup by Cheque or Demand
Draft in favour of Shrink eTechnologies Pvt. Ltd.. Once
the email application is received and payment is credited
to us we will be creating a Merchant Account for you and
then you can follow the integration procedure to start accepting
payments online.
-
Online Process - You can sign up thru
online procedure by filling in the online form. Also
need to make payment for account setup online thru your
credit card by choosing appropriate plan. Once the payment
is successfully done, we will send an email giving information
about your merchant ID and procedure to integrate. Then
you can start accepting payments online immediately.
PS: In online procedure you will need
to send us the required documentation within 15 days from the
date of registration else the Merchant Account will be suspended
till the documentations are received.
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What does Epayments facilities
cost? Are there any hidden charges?
Unlike financial institutions that demand
huge upfront fees and lien deposits Epayments' charges are affordable
for all types of business.
For detailed information on pricing information
please visit Our Plans page.
All fees and charges will bear 12.24% Service
Tax charges.
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Transactions
Can I sell my products /
services in multiple currencies?
No, Epayments process amounts only in INDIAN RUPEES. You can mention approx. price of the product
/ service in foreign currency, but the client will be charged
in Indian Rupees.
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Whose name will appear in my customers' credit
card statement?
n the Credit Card statement of your client "Search4india.com/charge"
will reflect.
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What is a credit card charge-back? What is
epayments credit card charge-back policy?
A refund that is forced by a credit cardholder's
credit card company is known as charge back. This occurs when
a cardholder decides to formally dispute a charge on his/her
credit card bill, usually because someone else fraudulently
used that card number.
Credit Cards Permit Chargebacks As per VISA
& MASTERCARD rules any online transaction can/may also be revoked
or refuted by a customer to a Sub Merchant via his card-issuing
bank for the following reasons. This is allowable for up to
6 months from date of the transaction.
a) The Sub Merchant has not shipped the goods or delivered the
promised service.
b) The Sub Merchant has taken back the goods /cancelled the
services but not yet issued a refund on the credit card.
c) The cardholder's credit card has been fraudulently used by
someone else to procure goods and services - without knowledge
or prior agreement of the cardholder.
Epayments' payment gateway service provider,
ICICI Bank, have state-of-the-art fraud screening capabilities
to reduce risks. However, if any chargeback is reported by the
cardholder, you (sub-merchant) will be liable to pay the amount
back to Epayments or it will be adjusted with the current balance
of your account with Epayment; or you will be liable to refund
back the disputed amount back to Epayment. Please note that
this practice is universal and is followed by all payment gateway
service providers the world over.
In cases which prima facie look fraudulent, the same will be
referred back to payment gateway for a further thorough authorization
and if it is still authorized then Epayment will forward the
transaction to the Sub Merchant so as to enable him/her to use
his/her judgment whether or not he wants to execute the order
or not. The chargeback disputes are normally less than 1% of
the total transactions in a year.
a) Sub Merchant should keep complete proof of goods being shipped.
This could be in the form of a Courier consignment note or Receipt
from the final consignee.
c) The Sub Merchant can prove that the customer was informed
in advance about refunds / return of goods for replacement faulty
goods.
A CHARGEBACK CAN ONLY BE REVERSED IF THE CREDIT CARD HOLDER
FORMALLY INFORMS HIS/HER BANK OR CREDIT CARD ISSUING INSTITUTION
THAT HE/SHE WILL ACCEPT THE DISPUTED CHARGE.
Fraudulent use of a credit card on the Internet is always at
the risk of the Sub Merchant.
Sub Merchants should keep an internal benchmark
for the level of transaction for which he will take a risk,
without asking for additional documentation from a customer.
Example: ABC Shops has internally set a per
transaction limit of Rs 30,500/-. Which means that up to Rs
30,500/-, ABC Shops will process an order without asking the
customer to provide additional proof. If the transaction amount
is more than the internal benchmark of Rs. 30,500/- then poof
is required for:
a) That this customer owns the credit card he is using.
b) He is who he says he is. (ID)
So ABC Shops asks any customer who does a transaction over Rs
30,500 to send by fax the following:-
a) The last statement he received from the credit card company,
which clearly shows his credit card billing address as well
as the credit card number. b) A copy of his driving license
/ national identity card / PAN No. / Passport which proves he
is the person who has placed the order. When ABC Shops has these
documents, then they can go ahead with the customer without
any doubts knowing full well that no fraudulent usage is taking
place of the credit card being used for the purchase of their
goods or service.
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Can I cancel orders that
I have received from my customers? Are there any order cancellation
charges?
A Sub Merchant can cancel an order with out
any Service fees being charged only as long as the order is
cancelled in the capture period (this period is fixed by Epayment
which is currently set at twelve days). If the sub merchant
fails to either capture/cancel in the Capture period, transaction
becomes invalid.
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Technical Security and other Issues
When is a successful transaction
eligible for payment? What action is required by a sub-merchant
to enable Epayment to process a scheduled payout? What payout
schedule does Epayment currently follow?
Transactions processed by credit card through
Epayment are always presented to the sub-merchant in the "pending"
mode. Which means that the sub-merchant is guaranteed that the
customers card is good / credit worthy for the amount of that
transaction for the next 12 days. During this period of 12 days
the sub-merchant has to perform any one of the following actions.
a) He may decide not to fulfill the order and mark it as cancelled.
b) After arriving at a consensus with the buyer decide to ship
part of the ordered goods and claim only an amount equal to
the shipped order.
c) Ship all of the ordered goods and claim the entire value
of the transaction.
If the sub-merchant is confident of shipping
the goods after a period of 12 days ( and has the agreement
of the customer for this) he may go ahead and capture the amount,
and subsequently ship the goods as per their agreement. Should
the sub-merchant subsequently fail to do this and wish to refund
the amount, the charge of 7% or 5% will have to be borne for
the gateway usage. Once the capture / fulfillment process has
been completed by the sub-merchant Epayments' accounts department
will process all such "captures" undertaken till mid-night of
Thursday and process payments to reach the sub-merchants' account
by direct credit / office by an at par cheque on the following
Monday.
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What level of encryption does Epayments
use?
Epayments uses the most powerful Thawte secure
socket layer (SSL) for encrypting customer data during transmission.
To put this into non-technical terms, it would take 340,000,000,000
years for today's fastest computers to crack Thawte SSL. Click here to verify our certificate.
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Maintaining Account
How can I check the amount payable to me
by Epayments?
To confirm your current balance payable,
log in to your Epayments.in account by using your user name
and password. On the screen that follows, click "Reports" option.
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Do I have to maintain any minimum balance
in my Epayments account?
No you dont have to maintain any minimum balance in your
account.
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How often will I receive my payouts?
Epayments settles payments on a weekly basis.
If there is any amount in your account, Epayments will issue
regular cheques for all amounts according to our weekly payment
basis. That is, for the transactions shipped/executed by you
till Thursday, you will be paid on the following Monday.
Your cheques will be couriered every Friday evening via a PROFESSIONAL
Courier and the dispatch details of the same will be emailed
to you the following Monday.
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Credit Cards on Epayments.
Which credit cards does Epayments accepts?
Epayments processes all Visa and Master Card credit cards.
At this juncture we donot process debit cards, or accept net
banking payments.
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Processing of Transactions
What information is contained in the orders
that are sent to me?
When a customer purchases a product online
through your site, we will be sending an email to the email
address registered with us. This email will contain information
about the product and quantity. Also an alert will be displayed
in the merchant control panel for new purchases.
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Do customers automatically receive a message
confirming that order was shipped?
No, we dont send any such email. Whenever your client purchases
online, we send an email for the products ordered by him. Further
all email correspondence are to be done by Sub Merchant manually
or through their own applications.
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Canceling / Refunding a Transaction
How do I cancel or refund an order?
To cancel your order : To cancel an
order that you have not shipped, go to the Pending Orders screen
to see a display your pending orders. Check the CANCEL option
for the order you want to cancel, and click the "Update orders"
button at the bottom of the page. This will automatically refund
the charges back to the customer's credit card. No charges will
be charged to your account for cancellation of order. This needs
to be done during the capture period. If order is cancelled
after capture period you will be charged 5 or 7% TDR.
To ask for a refund of already shipped order : To cancel
an order that you have already shipped, go to the Information
& Help screen and look up the order number. Click on the "Refund
Order..." link at the bottom of the screen, and you will be
able to issue a Full or Partial refund. If you do not remember
the order number, please contact Epayment and we will help find
the correct order.
To partially capture an order : To Partially capture
an order, go to the Pending Orders screen. Here you have the
facility to partially capture any amount of your pending orders.
Needless to say, the amount should be less than the total amount
of the order.
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How do I confirm that the order was cancelled
and/or refunded?
You can look up the order number in the "Reports" option.
If the status code indicates that the refund is pending or complete,
or that the order was cancelled, then that serves as your confirmation.
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Error messages on Epayments and what do they mean
What does the error message "Reject by Switch
(insufficient funds)" mean?
This error message is displayed to the customer,
when the customer tries to make payment through Credit Card
which does not have enough balance credit limit.
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What does the error message "Rejected by
Payment Gateway (invalid card number)" mean?
This error message is displayed to the customer,
when the customer tries to make payment through Credit Card
which is not a valid credit card or has been blocked by the
issuing bank.
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